The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Sources of property listings may include: | advertising and promotionbusiness newsletterscold prospectingmailing listsnetworks, including:local communitypersonalrecommendations from friends and past and present clientssocial organisationstargeted direct mailtelephone canvassingworld wide web. |
Legislative requirements may include: | anti-discrimination and equal employment opportunityanti-money launderingconsumer protection, fair trading and trade practicesemployment and industrial relationsfinancial servicesOHSprivacyproperty sales. |
Business and personal referral networks may include: | clients, including:buyersownersprevious clients and customersprospective tenants and buyerstenants |
| property management activities, including:advertisingcurrent ownersreferralsseminarspersonal referral network, including:community organisationsweb-based network, such as website, web log and podcastprospective sellers, from:databaseselectoral rollgeneral sources of listingsother agents. |
Enquiries from potential clients may be received through: | emailinspectionsofficeopen housesreferraltelephonewebsite. |
Appropriate rapport relates to use of techniques that: | establish and build confidence and trust in the agency and its representativesmake the client feel valuedpromote and maintain an effective relationship with client. |
Client requirements may include: | method of saleprice expectationspurpose of listing property for sale, including:business reasonsdeceased estateinvestmentrelocationreplacing or upgrading existing propertysettlement periodtimeframe for sale. |
Interpersonal communication techniques may include: | active listeningproviding an opportunity for clients to clarify their understanding of the sales processseeking feedback from clients to confirm own understanding of their needs and expectationssummarising and paraphrasing to check understanding of client messageusing appropriate body language. |
Promotional material and listing kit may include: | agent and agency profileagency and statutory documentationagency web page and online service information, such as virtual tours and online directoryother marketing material. |
Visual inspection may include: | chattels and fixturesconditionlocationmaintenanceneighbouring properties and adjacent land usessize. |
Key decision makers may include: | buyer's advocatebusiness associatesfamily membersfriends of buyerproviders of professional advice, including:accountantsbuilding advisersfinancial adviserslegal representativesproperty advisersspouse or partner. |
Method of sale may include: | auctionoff the planprivate treatyreverse auctionset salespecialised propertiestender. |
Marketing activities may include: | advertising, including print and electronic mediaagency property guidebrochuresdirect marketingbusiness-to-business marketinginspectionsmail-outsnetworkingopen housesignboardsseminarstargeting markets by service typeinternet and online advertising, including web pages, virtual tours and online directories. |
Statutory and agency listing documentation may include: | advertising scheduleother agency documentssale authority. |
Negotiation techniques may include: | analytical skillslistening techniquesnon-verbal communication skillspersonal attributespresentation techniquesquestioning techniquesspeaking skills. |
Relevant parties may include: | agency principal clientlegal advisers. |